* DO NOT PURCHASE THIS VOUCHER FOR ISSUES WITH YOUR ALVA GH312 OR GH309 HEATER, WITHOUT FIRST CALLING 021 442 1540 AND SPEAKING TO CUSTOMER CARE.*
• This voucher is valid for ALVA products only
• Once the voucher is purchased, ALVA will contact you to book a convenient time for the service call to take place

• Terms & Conditions
• Entitles bearer to a service at either the Cape Town or Johannesburg branch
• Any further labour and/or parts may be billed separately
• Voucher only valid when presented with the Stingray Online Store invoice
• Valid for one year from date of purchase
• Vouchers are only redeemable from Monday to Friday (excluding public holidays) between 09:00 and 15:00
• This voucher is for Alva products only

• Please contact our service department – customercare@stingray.co.za before purchasing any voucher to ensure that you have the correct product
• When you purchase an incorrect voucher, a 25% handling fee will be deducted from your refund

* DO NOT PURCHASE THIS VOUCHER FOR ISSUES WITH YOUR ALVA GH312 OR GH309 HEATER, WITHOUT FIRST CALLING 021 442 1540 AND SPEAKING TO CUSTOMER CARE.*

Entitles bearer to an in-home visit from an ALVA Technician (Cape Town / Johannesburg / Pretoria only)
This voucher is valid for ALVA products only

"Please note that when purchasing a service voucher for a gas water heater, we can only assist if a valid Certificate of Compliance (COC) is provided. Without this document, our technicians will not be able to service the unit."

Procedure:
• Once the voucher is purchased, ALVA will contact you to book a convenient time for the service call to take place 

Terms & Conditions
Entitles bearer to an in-home visit from an ALVA Technician (Cape Town / Johannesburg / Pretoria only)
Any further labour and/or parts may be billed separately
Valid for one year from date of purchase

Service Department Hours:
Vouchers are only redeemable from Monday to Friday (excluding public holidays) between 09:00 and 15:00
This voucher is for Alva products only

Please contact our service department – customercare@stingray.co.za before purchasing any voucher to ensure that you have the correct product