Shipping Policy
Delivery charges may be applicable for your online order. This amount will always be disclosed prior to your order being finalised.
Delivery charges are variable and Stingray reserves the right to requote delivery on a processed order. Should the delivery charge change, Stingray will contact you and you will have the right to cancel the order and receive a refund in full (based on your original method of payment).
Should you accept the additional charges, payment may be made using Payfast as in the original transaction.
It is your responsibility to ensure that the correct delivery address is provided during the ordering process – any additional delivery costs due to wrong or incomplete addresses will be for your account. This applies to packages considered undeliverable (when there is no answer at provided address, or no-one authorised to accept the delivery) too.
PLEASE NOTE:
- Delivery options only refer to business days, therefore an express overnight on a Friday will only arrive on the Monday.
- All orders marked for collection at our Cape Town Branch can only be collected once you have been notified telephonically or by email.
- Any orders placed after office hours will only be processed on the following working day.
* The above points do not apply to weekends and public holiday