• Once the voucher is purchased, ALVA will contact you to book a convenient time for the service call to take place. • Valid for at home assembly in the Cape Town or Johannesburg areas. • Additional labour and/or parts will be billed separately • Voucher only valid when presented with the Stingray Online Store invoice • Valid for one year from date of purchase • Vouchers are only redeemable from Monday to Friday (excluding public holidays) between 09:00 and 15:00 • This voucher is for Alva BBQ products only. Excludes Grand Outdoors BBQ • Please contact our service department before purchasing any voucher to ensure that you have the correct product. • When you purchase an incorrect voucher, a 25% handling fee will be deducted from your refund.