To place an order, simply browse our product categories, select the items you wish to purchase, and proceed to checkout. We offer multiple payment methods including credit card, debit card, and secure online payments. You’ll receive a confirmation email once your order is successfully placed.

Yes, our website uses secure encryption technology to ensure your payment information is protected. We follow the highest security standards to keep your data safe during transactions. The Stingray Group, owner of the Alva, Pure Pleasure, Casa and Stingray brands, has been successfully serving South African for over 40 years. Our reputation with the biggest retailers in South Africa is one of honesty, innovation and quality.

3 to 5 days from invoicing. Week days only.

Orders over R1000 qualify for free delivery. All other orders have delivery cost automatically calculated at checkout. These will be based on final destination, parcel weight and dimensions. Deliveries to certain remote areas may attract a surcharge.

We have partnered with South Africa's best courier companies - bringing you reliability and fair pricing.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through our shipping partner's website.

Drop us an email at customercare@stingray.co.za and explain the situation with some detail i.e. Where and when you bought it. Include a proof of purchase if possible. What is wrong with it. Where you live. We will answer within 24 hours on a weekday. We will investigate and provide a suggested course of action.

We have Service Teams in Cape Town and Johannesburg.

Purchase the voucher from our online store, we will make contact regarding the next step.

Our Service teams in Cape Town & Johannesburg are available for both in-warranty and out of warranty requirements.
Reach out to our Customer Service Team . We will guide you through the process and issue a refund or exchange based on your preference. Yes, please email the customer service team customercare@stingray.co.za to enquire. Be sure to give as much detail as possible to help us identify the product needing spares.

Yes, please email the customer service team customercare@stingray.co.za to enquire. Be sure to give as much detail as possible to help us identify the options.

We offer a 30-day return policy for most products, provided the items are in new, unused condition and in their original packaging. If you're unsatisfied with your purchase, please contact our customer support team to initiate the return process. To initiate a return, please reach out to our customer service team with your order number and the reason for the return. We will guide you through the process and issue a refund or exchange based on your preference.

Yes.

Most Masterplug swithces and covers are either IP66 or IP67 rated. IP66 Enclosure - IP rated as "dust tight" and protected against heavy seas or powerful jets of water. IP 67 Enclosures - IP rated as "dust tight" and protected against immersion. for 30 minutes at depths 150mm - 1000mm.

Certain mats can be easily cut to size. * name the models*

Search for the product on our site and the manula will be downloadable from there.

LPG gas heaters can be used indoors, but it’s crucial to follow the manufacturer’s instructions carefully. Ensure that your room is well-ventilated to prevent carbon monoxide buildup. We recommend using an LPG gas heater only in well-ventilated spaces and never leaving it on unattended. Always ensure that the heater has a built-in safety mechanism like an automatic shut-off in case of a malfunction. All our products undergo strict safety testing and comply with industry standards to ensure they are safe for everyday use. We prioritize customer safety and provide clear instructions and guidelines with each product.

Regular maintenance and inspection of your LPG gas heater are essential. Check for any gas leaks, damaged hoses, or signs of wear. Make sure the flame is steady and blue. A yellow or orange flame can indicate improper combustion, which may be a sign of a problem. Mix some soap (like sunlight liquid) and water to make a soapy solution. Pressurize the gas appliance by opening the gas valve (whilst it is connected to the gas appliance). Cover all the connections with this soapy solution using a sponge. If there is a leak, bubbles will form. If you notice any unusual smells, sounds, or smoke, turn off the unit immediately and have it inspected by a professional.

If you smell gas, immediately turn off the heater, leave the area, and avoid creating any sparks or flames. Do not use electrical switches or light matches. Ventilate the area by opening windows and doors, then contact your gas supplier or a qualified technician to check for leaks or malfunctions before using the heater again.

Always store LPG cylinders outdoors in a well-ventilated area, away from heat sources or direct sunlight. Keep the cylinder upright and secured to avoid tipping. Never store gas cylinders in basements, enclosed spaces, or near any potential ignition sources. Make sure the valve is tightly closed when not in use.

Always check the gas hose for signs of damage or leaks before use. Make sure the control knobs are turned off when you connect the gas cylinder. Open the lid of the barbecue before lighting it to avoid gas buildup. Always use long-handled utensils when cooking to avoid burns. Never leave the barbecue unattended while it is on. Yes, it is safe to use LPG gas barbecues on a balcony or patio, provided there is adequate ventilation and safety precautions are followed. Never use your barbecue indoors or in any enclosed space, as this can pose a serious risk of carbon monoxide poisoning. Always ensure the barbecue is on a stable surface, away from flammable materials.

Alva gas heaters are LPGSA approved and have all or some of the following features - depending on the model:
• Flame Failure Protection Device (FFPD): If the pilot flame dies, the thermocouple system will cool down. The sensor will close the electromagnetic valve cutting the gas flow off and turning the unit off.
• Positive-off Switch: In older heaters one could only switch the heater off by closing the valve on the cylinder. A positive off switch enables the user to switch the appliance off without having to close the valve on the cylinder (like a stove or BBQ).
• Oxygen Depletion Sensor (ODS): A safety device that activates the heaters’ monitoring device in case excessive levels of CO² (carbon monoxide), are detected. Continuous burning reduces the levels of oxygen, causing the pilot flame to become unstable and lift off the thermocouple (flame failure protection device) tip. The appliance then turns off automatically long before the situation becomes dangerous.

If the information is not listed on the specific product please email customercare@stingray.co.za with your query.

Any appliance should have a gas consumption rate printed in the instructions or on the product. This is usually measured in grams. You then convert the capacity of your cylinders to grams (e.g. a 3kg cylinder would be 3000 grams) and divide the cylinders’ capacity into the consumption rate. For example if you are using a heater that uses 280 grams of gas per hour with a 3kg cylinder, the calculation is 3000 divided by 280. This gives you just over 10 and a half hours of usage.

There are two types: Domestic and Industrial types. Domestic cylinders include anything up to 7kg’s (3kg, 5kg or 7kg). They work with an L-shape regulator. The industrial cylinders are all cylinders with a capacity of 9kg’s and over. They require a bull-nose regulator for usage.

Cibo: Has a chimney and thermometer  that will accurately control and reflect the heat level. The Cibo's max temperature will not exceed over 280 degrees.

Contact our Service Team, where a technician will guide you through the installion process. You could also heat up the end of the gas hose by placing it in a glass of boiling water for a few seconds. This will make the hose more pliable and easier to fit.

The gravity bag is not situated high enough to create enough pressure to operate the shower

We offer a variety of electric blankets designed to provide warmth and comfort. Our products include heated throws, full-size electric blankets, and luxurious fleece-lined options, all designed with adjustable heat settings for your comfort.

Yes, most of our electric blankets are machine washable. However, it’s important to check the care instructions specific to your blanket. Be sure to disconnect the electrical components before washing, and follow the recommended temperature settings for safe washing. Most electric blankets are machine washable, but you should always check the manufacturer’s care instructions before washing. Disconnect the power cord and control unit before washing the blanket. Use a gentle wash cycle and avoid wringing the blanket out. Allow the blanket to air dry completely before plugging it back in.

Electric blankets typically take around 10-15 minutes to reach your desired temperature, depending on the model. For optimal warmth, we recommend setting the blanket to a medium or high heat setting initially and adjusting as needed.

If your electric blanket is not working properly, check the power supply, and ensure the settings are correct. If the problem persists, consult the troubleshooting section of the user manual or contact our customer support team for assistance.

We recommend consulting with your doctor before using an electric blanket if you have any medical conditions, such as diabetes, poor circulation, or a heart condition. Your doctor can advise you on the safest approach.

For safe use, always follow the manufacturer's instructions provided with your electric blanket. Ensure the blanket is plugged into a properly grounded outlet, avoid folding it while in use, and never leave it on unattended for extended periods. Before using your electric blanket, check for any visible damage, such as frayed wires or broken connections. Make sure the plug and cord are intact, and the blanket is not overheating. Always refer to the user manual for correct usage instructions, and ensure that the blanket has been tested for safety by a recognized safety standard. To extend the lifespan of your electric blanket, avoid folding it when in use, clean it according to the manufacturer’s instructions, and store it in a cool, dry place when not in use. Regular maintenance and proper care can ensure years of use.