REPAIRS & SERVICING
Need an out-of-warranty ALVA heater or bbq repaired or just serviced? Need a BBQ assembled? Bring the item to us or we will come to you.
Returns, Warranty and refund policy.
All Stingray products are warranted to be free of manufacturing defects for a period of one year from date on invoice. Some products, in exceptional circumstances, carry a 2-year to 10-year warranty.
Returns will only be accepted once contact has been initiated with our service department on 0860 100 2582 or email@example.com
Faulty products within the warranty period can be returned at our cost, for repair and if unsuccessful, replacement.
Should a purchased product not operate as intended or be classified faulty within 14 days from receipt, Stingray will cover collection and redelivery costs of your item. This does not cover willful neglect and failure to follow instructions.
After 14 days but still within the warranty period, should you wish to return your product, delivery costs will be for your account. If the product is faulty Stingray will repair or replace the item and redeliver the item at Stingray’s cost – as fast as possible. Should Stingray be unable to repair or replace, you will be refunded the initial cost if the item in question as per your invoice.
Goods delivered that are unwanted may be returned for a refund within 5 business days from date of delivery. All returned goods must be returned in their original packaging (undamaged), and unopened. These goods will be subject to a 25% handling charge. Delivery costs will in no way be refunded. The costs of returning unwanted goods will not be for Stingray’s account.